Retailers are you sleeping well at the moment?

Keeping your stores running when the network goes down

It only takes one network outage to turn a smooth day into chaos.
No sales. No payments. Frustrated customers waiting in line.
But it doesn’t have to be that way. With the right setup, your stores can keep running, no matter what happens next.

Discover how to build retail resilience in our Action Plan.

Why resilience matters

In July 2024, a routine software update from cybersecurity vendor CrowdStrike triggered a global chain reaction.
Millions of Windows systems went dark within hours — from airports and hospitals to retail chains worldwide.

For retailers, the impact was immediate and brutal: POS terminals crashed, payments stopped, and many stores were forced to switch to cash-only or close altogether.
What started as a few hours of downtime quickly turned into millions in lost revenue, angry customers, and broken trust.

It wasn’t an isolated event. It was a wake-up call — proof that even a single weak link in your digital ecosystem can shut down your entire operation.

The Vulnerabilities

Hybrid risk and “normal” failures

Retail operations today run on a fragile digital web — cloud systems, payment gateways, network links, and connected devices.
Every store depends on uninterrupted connectivity, yet every connection is also a potential point of failure.

A single disruption in this chain can ripple through your entire business:
transactions stop, data sync fails, and visibility across inventory and finance disappears.
In an era of hybrid warfare, global cyber threats, and complex cloud dependencies, even “normal” outages can have extraordinary impact.

Each dependency introduces exposure

Cyber and hybrid threats targeting telecom and payment infrastructure.
Network outages from ISP failures or misconfigurations.
Payment processor downtime blocking all card transactions.
Cloud and service provider incidents disrupting inventory, loyalty, and reporting systems.
Local disruptions such as power loss or hardware malfunction.

What’s at stake

When critical systems fail, the impact isn’t limited to downtime — it spreads fast across every part of your business.
Lost sales turn into frustrated customers, manual workarounds slow your teams, and competitors who stay online move ahead.
Every minute counts.

Revenue loss: Every minute of downtime can cost thousands in missed sales and recovery efforts.
Customer trust: One failed transaction can damage your brand — and drive customers away for good.
Operational chaos: Manual fixes slow down service, frustrate staff, and increase the risk of human error.
Competitive pressure: Resilient retailers will win in a volatile world — because preparedness has become a brand promise.

Build your retail resilience today

Disruptions aren’t a matter of if but when.
The good news? With the right preparation, your stores can stay open, your customers can keep paying, and your team can keep serving , even when the unexpected happens.

We’ve created a free Retail Resilience Action Plan to help you identify vulnerabilities, strengthen your contingency plan, and make sure your business is ready for anything.

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